8 September 2006
We hope that you've been enjoying the enhanced programmes on offer in the first few months since we launched Sky HD. Our development of Sky HD never stops and we've been listening to and acting on your feedback about the HD box, our HD programmes and our service. We thought you might like to have an update on some of the forthcoming developments.
Our programmes
This month we have extended the hours of our two Sky Movies HD channels. Sky Movies 9 and 10 HD now start broadcasting at 11am, so you can enjoy six hours more movies per day. We have also signed up more studios so we will be adding to the great movies we have already shown like Walk the Line, Spider Man 2 and Sin City. We are also very excited to have secured the rights to show all six Star Wars movies in HD. They will all be shown later in the year, after the current run of the Episodes I-III, on the Sky Movies HD channels. We hope you'll agree that this is something to look forward to!
This weekend on Sky One HD you'll be able to enjoy Robbie Williams live in concert - the first UK concert to be broadcast in HD. Coming up in October there are new Sky One commissions in HD including Cirque de Celebrité, Mission Implausible and Ross Kemp on Gangs. In addition shows like Deadwood, Stargate Atlantis, Stargate SG-1, Rescue Me, Las Vegas, Final Days of Planet Earth are all showing in HD.
For sports fans, we've added an extra Sky Sports HD channel to make sure that we can show both events when the football and rugby matches are scheduled at the same time. With live Barclays Premiership football, Coca-Cola League and Coca-Cola Cup matches in HD, there are a lot of matches to enjoy in HD quality. In addition we are pleased to announce that Sky Sports' first UEFA Champions League match to be shown in HD will be Manchester United v Celtic on 13 September. And on the 22 September the Ryder Cup will be shown live in HD for the first time.
For a taste of arts and culture, tune in to Artsworld HD at 10pm on 20 September to catch the premiere of Ballet Rocks, an exciting new dance film produced specifically to showcase dance in HD, with costumes by leading UK fashion designer Giles Deacon, music by über-cool Brit band Bloc Party, and performances by classical ballet company English National Ballet. And every Tuesday, Friday and Sunday in October, catch an entire season of British film classics (including Sympathy for the Devil featuring the original Rolling Stones recording of their landmark track) as never seen before restored to HD format for the first time exclusively on Artsworld.
Highlights on other HD channels this autumn will include the start of Atlas on Discovery HD, taking you round the world in glorious HD.
Sky customers can take a look at the latest Sky magazine to see all the programmes in HD this month.
Our service
As you know, there were some initial delays to Sky HD installations because of problems experienced by our HD box supplier. We've been working hard to install customers as quickly as possible and we have managed to reduce the wait time for Sky HD to a few weeks.
However, we are aware that there have been reports that some people are not able to get their HD channels when their box is installed. Our customer services team are working hard on this and are getting everyone viewing as quickly as possible. Fixing the issues that have caused this is a priority for us.
Our box
Our technology teams have also been working on improvements and last week they downloaded a new version of the software to your box. To check whether you have the right version go the Services menu, select System Setup, then System Details. The model number should now read 607120.
Here are some of the improvements that the new software brings.
Programme Guide: You should notice that the programme guide works faster than previously.
Fast Forward & Rewind: We have made improvements to the way that FFWD and REW work and you will now find:
- that the box is more responsive to the FFWD and REW buttons
- that x30 is now faster. However this may mean that when you press play the programme being fast-forwarded starts 15 seconds later than expected.
Stability: We have made a significant improvement to the overall stability of the HD box so that you will see fewer crashes and freezes.
Interactive Services: We have made many improvements to the way interactive services are supported. However we are continuing to work on others which will be included with later versions of the software.
TVs: Some of you highlighted to us that there was an issue with some JVC LCD TVs connected via HDMI where picture distortion occurred when changing between channels and aspect ratios. We have worked closely with JVC to resolve the problem and a solution is part of this software download.
The change includes an enhancement to HDMI compatibility and as a result some customers may note the absence of their TV's applying aspect ratio changes when a fixed 720p or 1080i resolution output is selected on SkyHD box via HDMI. Whilst this might appear strange, this is the expected behaviour when a fixed 720p or 1080i output is selected and is now more consistent across differing makes and models of TV.
Our technology team are continuing to make further improvements and do listen to the feedback you put on the forums. So thanks for all your contributions.
Remote record
Finally, you may have noticed that over the last few weeks we've introduced a new function that allows you to use your mobile phone to set a recording on your Sky HD or Sky+ box. To find out more visit: http://www.sky.com/portal/site/skycom/remoterecord.
That's all for now but we'll keep working on new developments. Thanks for all your comments. Keep watching!
Sky HD Team
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