Why choose Sky Mobile?

With Sky Mobile, you have the flexibility to change your plan whenever you like and enjoy streaming on all Sky apps without using your data. [Fair Usage Policy](https://www.sky.com/help/articles/sky-mobile-fair-usage-policy) applies. We automatically roll your spare data into your Sky Piggybank for you to use on a range of rewards or money off a new device or accessory. Sky Piggybank is not available on Unlimited data plans.

Who provides Sky Protect Mobile Insurance?

Sky Protect Mobile Insurance is provided by Domestic & General Insurance PLC. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The registered address of Domestic & General Insurance PLC is Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales, Company No. 485850.Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice. Domestic & General Insurance PLC pay their sales agents periodic incentives (such as bonus payments) if they meet certain quality and sales targets. All prices include all applicable taxes (including IPT). Full details on how to submit a complaint can be found in the policy terms and conditions.

How do I join Sky Mobile?

Just choose a phone and a data plan that is right for you. And no matter which Sky Mobile plan you choose, you can change your mix of data every month. Even if you just use a Sky Mobile SIM in an unlocked phone. Learn more about [Sky Mobile](https:///www.sky.com/shop/mobile/why-sky-mobile). You will also get unlimited Sky WiFi at thousands of hotspots in popular places across the country. But you can check your predicted network coverage in your area by using our [Coverage Checker.](https://www.sky.com/shop/mobile/coverage-checker)

Can I switch to Sky Mobile?

Yes, it’s really easy to switch to Sky Mobile. All you need to do is:1. Choose a data plan and we’ll send your Sky Mobile SIM in the post2. If you haven't already, text PAC to 65075 to get your switching code within 60 seconds3. Activate your new Sky Mobile SIM and enter your PAC codeFor a new phone number, text STAC and use this code at activation instead. We’ll complete your switch to Sky Mobile within one working day, as long as you gave us your PAC before 5pm Monday to Friday. Otherwise it may take a little longer, particularly on bank holidays. Then your services with your existing provider will end on the same day as you used your PAC or STAC.Just keep in mind that when you request a PAC or STAC, your current provider will let you know about any outstanding balances or charges that may apply (such as any early termination charges if you are in a minimum term). You can also request this information without getting a switching code by texting INFO to 85075 to get all the information you need from your existing provider.

Can I upgrade my device on Sky Mobile?

Of course, you can **upgrade to a new device anytime after 31 days** with the flexibility of Swap.Enjoy a new device 12 months before your contract ends at **no extra cost**, just pay for your new device! **Ready for an upgrade?** Choose your new device today. When it arrives, send back your old one and we'll add its value as credit to your mobile account.

Will I be charged when I use my phone abroad?

**Roaming Passport Plus** lets you use your UK data, calls and texts allowance, plus your Sky Piggybank data, in 120 destinations for £2 a day. Your pass activates automatically, and lasts 24 hours, when you use: - Use more than 10MB of data - Make a call - Send a text**Republic of Ireland** You can use your phone in the Republic of Ireland at no extra cost. International calls and texts from the UK to the Republic of Ireland aren’t included and standard charges apply. **Channel Islands and Isle of Man** Calls, texts, and data to and from the Isle of Man and the Channel Islands, including Jersey, Guernsey and Ascension Island are included in your UK allowance. You can check the full list of destinations included in Roaming Passport Plus and find more info on using your phone abroad [here](https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges).

Do I need to adjust my spend cap if I want to roam?

- You don’t need to, but we advise you check what you have it set to before you travel, in order to ensure you’ll be able to use your phone abroad. Roaming Passport Plus £2 daily charge not included in your plan, so remember to set your spend cap to the amount you want to use while you’re away. - For example, if you want to use Roaming Passport Plus for a week, set your spend cap to £14 (£2 x 7 days). [Fair Usage Policy](https://www.sky.com/help/articles/sky-mobile-fair-usage-policy) applies- We also automatically set a data roaming spend cap limit of £45, which you can switch off or on. It’s on by default, but you can change it [here](https://www.sky.com/myaccount/mobile/sim/x/roaming)

How can I avoid roaming charges?

To help avoid roaming charges when abroad, turn off data roaming and mobile data in your device settings before you get to your destination You can also set up a spend cap to limit any charges outside of your plan. To turn off data roaming - Go to [device support](https://www.sky.com/help/devicesupport/enable-disable-mobile-data.html). - Search for ‘Switch off data when abroad’ and follow the instructions. - If you can’t see a ‘data roaming’ option on your phone or tablet you might only be able to turn it off when you’re outside of the UK. To turn off mobile data - Go to [device support](https://www.sky.com/help/devicesupport/enable-disable-mobile-data.html). - Search for ‘enable or disable mobile data’ and follow the 'disable' instructions. Don't forget to turn mobile data back on again when you're back in the UK. Otherwise you'll only be able to use Wi-Fi.

***Your use of Sky Mobile services****At Sky Mobile, we have policies in place to make sure that our products and services are being enjoyed by all legitimately as a consumer and that no one is using them excessively.**If we reasonably believe that you, or anyone using your SIM card, are using the Sky Mobile services in a way that is not permitted then we may suspend your services. We may contact you to discuss and if we find your usage breaches our terms we can restrict or end your service or end your contract. If we decide that your usage is acceptable we will reinstate your services and give you a pro-rate refund for any monthly charges for the time your services were suspended.**If your Sky Mobile services are subject to a fair use policy then your use of the relevant service must not exceed the amount that we reasonably expect of a reasonable consumer using that service. If your usage does exceed the fair use policy we will contact you to let you know and we may suspend, restrict or end your ability to use that service or charge you for the excess usage. We may agree to reinstate the service subject to you paying a reasonable administration fee which we will tell at that time what the charge will be.*

An eSIM is a digital SIM that is built into your device, eliminating the need for a physical SIM card. It allows you to activate a mobile plan without having to use a physical SIM. To get an eSIM with Sky Mobile, you need to check if your device is compatible. You can activate it by signing into your Sky Mobile account and following the instructions to install it on your device.

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Google Pixel 10a
Was £13 a month, now £12 a month, saving you £36.
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Lowest ever price
Apple iPhone 17 Pro
Plus, pair with our Unlimited Data plan for just £18 extra a month. Data plan price may change during the 12-month min term. Fair usage policy applies. See sky.com/FUP
from £31.50 a month
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Samsung Galaxy S26 FE 5G with Galaxy AI
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Why Sky Mobile?

Roam with Ease

Stay connected in 120 destinations for just £2 a day, or free for Sky VIP Diamond customers.

Roll Spare Data

Your spare data rolls over ready to use later or use on a range of rewards.

Mix Your Plan

We know things change. That’s why you can change your data plan whenever you like.

24/7 Switch Support

24/7 switching service with real person support.

See more about Sky Mobile

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Apple iPad Air (2026)
Pair with our 3GB data plan for just £4 extra a month. Data plan price may change during the 12 month min term.
from £19.80 a month
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Includes Watch9 44mm worth £379
Samsung Galaxy Tab S12 Ultra 5G
Pair with our 3GB data plan for just £4 extra a month. Data plan price may change during the 12 month min term.
from £36.50 a month
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Apple MacBook Air (2026)
Pair with our 3GB data plan for just £4 extra a month. Data plan price may change during the 12 month min term.
from £28 a month
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